Customer Notice Board

12/12/2025

Hello,

We wish to inform you of a planned maintenance activity by Salik. Please find the details below:   

Maintenance Schedule:

• Date and Time: 15^th December from 10pm to 16^th December, 2am
• Impact: Salik Payments made via Digital Banking, IVR and ATM may be temporarily affected during this time.

We apologize for the inconvenience and recommend arranging payments or transaction outside the maintenance window. Thank you for understanding.

For further assistance, please contact us by clicking here or via live chat at www.rakbank.ae.

For concerns and complaints, click here and we will respond within two working days (Monday to Thursday: 8am to 3pm and on Friday: 8am to 12:30pm, excluding weekends and public holidays).

Your banking partner,

RAKBANK

27/11/2025

Happy UAE National Day!

We extend our warmest wishes to you and your families on this proud occasion. May your celebrations be filled with joy, harmony, and prosperity.

Branch Timings
All Branches (except Mall Branches) - Closed on Monday, 1st December 2025 and Tuesday, 2nd December 2025. Operations will resume on Wednesday, 3rd December 2025.

Mall Branches (Dragon Mart Branch – Dubai & Electronic Banking Unit – Motor City, Dubai) - Closed on Monday, 1st December 2025. Operations will resume on Tuesday, 2nd December 2025.

Click here to find branch timings and locations

Cheque Deposits
Cheques deposited after the cut-off time on Saturday, 29^th November 2025 will be processed on Wednesday, 3^rd December 2025.

Fund transfers

• Instant processing:
• For Personal Banking customers:
• Local transfers and credit card payments of up to 50,000 will be processed instantly
• For Business Banking customers:
• Local transfers and credit card payments of up to 50,000 will be processed instantly, provided they are eligible for AANI instant payments
• RAKBANK Money Transfers will continue to be processed instantly

• Post-Holiday processing:
  Transfers exceeding these respective limits, or those in foreign currencies, will be processed after the holiday.

Loan, finance, and credit card payments
If your payment due date falls on Monday, 1^st or Tuesday, 2^nd December 2025, please ensure that sufficient funds are available in your account on Wednesday, 3^rd December 2025 to avoid any inconvenience.

We are always here for you
For all your banking needs, our Digital Banking services are available 24/7.
For cash transactions, you may visit any of our ATMs which are always accessible 24/7.

You can also connect with us through live webchat at www.rakbank.ae, available around the clock, or speak with our Contact Centre at 600544049, available daily from 9am to 6pm.  

Please note:
Services available through Digital Banking and e-Service channels will not be accepted or processed at branches. Please use the designated digital platforms for these services.

Personal Banking customers can enjoy secure and seamless banking anytime, anywhere.

• Register here to access our full suite of Digital Banking services.
• To explore the services available specifically through our email channels, click here.
• To view the full range of services offered via Digital Banking, click here.

Business Banking customers can manage their accounts effortlessly through the RAKBANK Business App and connect with their dedicated Relationship Manager for personalised support.

• To view the complete list of services available through our email channels, click here.
• To explore the services offered via Digital Banking, click here.

Elite customers may reach out to their Relationship Manager directly or email us at rakelite@rakbank.ae for tailored assistance.

Some services may carry applicable charges. To view the latest details, click here to access our Service & Price Guide.

For concerns and complaints, click here and we will respond within two working days (Monday to Thursday: 8am to 3pm and on Friday: 8am to 12:30pm, excluding weekends and public holidays).  

Your banking partner,

RAKBANK

21/11/2025

Hello,

We wish to inform you of a planned maintenance activity by Salik. Please find the details below:   

Maintenance Schedule:

• Date and Time: 25^th November from 10pm to 26^th November, 2am
• Impact: Salik Payments made via Digital Banking, IVR and ATM may be temporarily affected during this time.

We apologize for the inconvenience and recommend arranging payments or transaction outside the maintenance window. Thank you for understanding.

For further assistance, please contact us by clicking here or via live chat at www.rakbank.ae.

For concerns and complaints, click here and we will respond within two working days (Monday to Thursday: 8am to 3pm and on Friday: 8am to 12:30pm, excluding weekends and public holidays).

Your banking partner,

RAKBANK

18/11/2025

Hello,

We wish to inform you of a planned maintenance activity by the following service provider, AECB (Al Etihad Credit Bureau). Please find the details below: 

Maintenance Schedule:

• Date: 21^st November 2025 
• Time: 12am to 2am
• Impact: During the maintenance period, our digital services for new personal & business accounts opening, loan applications, and credit card requests will be temporarily offline. 

For further assistance, please contact us by clicking here or via live chat at www.rakbank.ae.

For concerns and complaints, click here and we will respond within two working days (Monday to Thursday: 8am to 3pm and on Friday: 8am to 12:30pm, excluding weekends and public holidays).

Your banking partner,

RAKBANK

14/11/2025 

Hello,

We would like to inform you about a scheduled service downtime to enhance our systems.

Date: Sunday, 16th Nov 2025 
Time: 2am to 6am

During this maintenance window, the following services will be unavailable:

• Internet & Mobile Banking (App): No online banking activities.
• IVR (Interactive Voice Response) & Webchat: Automated phone services and live chat will be down.
• All ATM Services: Withdrawals, deposits, and balance inquiries will be affected.
• Digital Applications (Retail & Business Accounts, Credit Cards): New account and card applications will not be processed.
• Digital Wallets, E-Commerce, Debit, Credit & Prepaid Card POS Transactions: Payments at point-of-sale terminals will be disrupted.
• CBWSI-Immediate Payment Instruction (IPI) service: Immediate payment instructions will not be processed.

Please make prior arrangements for your banking needs before 2am on Sunday, 16th Nov 2025 to avoid any inconvenience.

For urgent assistance related to fraud and card blocking, please call us immediately at 042130000.

We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to enhance our services and provide you with a better banking experience.

Get in Touch

For any assistance, queries, or feedback, we would love to hear from you. Call us on 600544049 or chat with us at www.rakbank.ae. 

For concerns and complaints, click here and we will respond within two working days (Monday to Thursday: 8am to 3pm and on Friday: 8am to 12:30pm, excluding weekends and public holidays). 

Your banking partner,

RAKBANK