We are transitioning away from OTPs

If you have forgotten your RAKToken PIN and need to reset it, please follow these steps: 

1.  On the landing page of the RAKBANK Digital Banking App, tap “More Options.”
2. Select “Manage RAKToken.”
3. Choose “Reset RAKToken PIN.”
4. Enter the 16-digit number of your debit or credit card.
5. Confirm your registered mobile number.
6. Enter the OTP sent to your registered mobile number.
7. Enter the card PIN of the card you used.
8. Create a new 4-digit RAKToken PIN and confirm it by entering it twice  

If you have changed your device or wish to deregister your RAKToken, follow these steps:

1. Log in to your RAKBANK App using your username and password or Biometrics.
2. From the home screen, tap “Services.”
3. Expand the menu and select “General Requests.”
4. Tap “RAKToken Deregistration.”
5. Choose the reason for deregistration:
   1. Mobile Change
   2. Mobile Lost
   3. Other
6. Review and confirm your details.
7. Enter the OTP sent to your registered mobile number.
8. A confirmation screen will appear, and you will also receive an SMS confirming successful deregistration.

To re-register your RAKToken after deregistration or on a new device, follow these steps:

1. On the landing page of the RAKBANK App, tap “More Options.”
2. Select “Register for RAKToken.”
3. Review the information about RAKToken and tap “Register for RAKToken.”
4. Enter your 16-digit card number (debit or credit).
5. Confirm your registered mobile number.
6. Enter the OTP sent to your registered mobile number.
7. Enter the card PIN of the card used.
8. Create a new 4-digit RAKToken PIN and confirm it by entering it twice.
9. A success screen will appear, and you will receive an SMS confirming that your RAKToken has been activated.

If you have not given permission for notifications by RAKBANK mobile banking app, kindly follow the steps below to receive RAKToken Push Notifications:

For iOS devices:

1. Open Settings from your device’s home screen.
2. Select Notifications.
3. Select RAKBANK.
4. Toggle the green switch next to Allow Notifications to turn it on.
5. Ensure all notification options are enabled.  

For Android devices:

1. Open Settings from your device’s home screen.
2. Select Apps.
3. Select RAKBANK.
4. Select Show Notifications.
5. Toggle the switch next to Allow Notifications to turn it on.
6. Ensure all notification options are enabled.  

Yes, you can use RAKToken abroad. As long as you have access to the RAKBANK Digital Banking App on your registered device and can receive push notifications or manually generate a token, RAKToken will work regardless of your location.

If you change your phone, you’ll need to deregister and re-register your RAKToken on the new device. Please follow the steps below:

Step 1 – Deregister Your RAKToken

1. Log in to the RAKBank app using your username/password or biometrics.
2. Tap Services at the bottom of the home screen.
3. Select General Requests.
4. Tap RAKToken Deregistration.
5. Select the reason for deregistration:
   • Mobile Change
   • Mobile Lost
   • Other
6. Review the details and confirm.
7. Enter the OTP sent to your registered mobile number.
8. You will see a success screen and receive an SMS confirming deregistration.

  Step 2 – Re-register Your RAKToken  

1.   On the RAKBank app home page, tap More Options.
2. Select Register for RAKToken.
3. Review the What is RAKToken page, then tap Register for RAKToken.
4. Enter the 16-digit number of your RAKBank credit or debit card.
5. Confirm your registered mobile number.
6. Enter the OTP sent to your registered mobile number.
7. Enter the PIN for your card.
8. Create your RAKToken PIN by entering a 4-digit PIN twice.
9. You will see a success screen and receive an SMS confirming the setup.