Many of us have experienced the panic that comes with losing a card, finding out that it got stolen, or getting charged for something that we did not buy. When any of these things happen, the biggest worry that comes to mind is “What do I do now?”
Don't panic because all's not lost. Listed below are several quick and easy steps that you can take to help ensure that your card and credentials remain protected.
As soon as you realise your card has been lost or stolen, quickly log in
to the RAKBANK App. Go to 'Services', choose 'Credit or Debit Card',
then 'Block Credit/Debit Card'. Choose which card you want to block,
select the reason for blocking the card, and click 'Done'.
When
you block your card, no charges can be made using it.
If your wallet gets stolen or if you suspect that other people may have gotten your card details, it's crucial to inform your bank immediately.
If you are a RAKBANK customer, you can call us anytime at 600 54 4049 (within UAE) or call our contact centre at +9714-2130000 (outside UAE).
You should also request to change your card's PIN. Once you do this, the bank will block your lost or stolen card and reissue a new one.
When you call your bank to report a suspicious transaction or a stolen/lost card, you will need the following information:
If you suspect that your card information is at risk, it’s always best to be cautious and change your PIN and Digital Banking password to prevent unauthorized transactions.
If your card was stolen, it’s also best to file a report with the police. Having a report on file with authorities may help in finding the person involved in the crime.
Make sure to take note of all the communication and actions taken during the process. Write down the names of the people you spoke to, important dates and places, as well as any follow-up actions you have taken. If possible, try and also send an email to your bank to keep a record of your communication with them.
For RAKBANK customers, you can write us at reportphishing@rakbank.ae if you suspect that your card/account details are at risk.
Once your card is blocked, you can breathe a sigh of relief. Ideally, nothing can go wrong after this. Nonetheless, we recommend staying attentive and cautious. For example, pay special attention to the SMS alerts related to your credit card. If you notice any suspicious activity, report it immediately to your bank and the police again.
Discover the RAKBANK App and enjoy cutting-edge Digital Banking services at your fingertips. Seamlessly manage your accounts, conduct secure transactions, and enjoy a range of innovative features – all in one user-friendly platform.
Lost Card Response: Immediate Assistance & Protection | RAKBANK UAE
