We understand that sometimes things can go wrong, but we are committed to addressing any concerns you may have promptly. Our Complaints Handling team is available to assist you with any issues you may encounter as smoothly as possible.

To file a complaint, you can email complaints@rakbank.ae, visit one of our branches in person, or call our Contact Centre at 600 54 4049.

If you have an existing complaint and you feel that the resolution isn’t up to your expectations, you may escalate internally by writing to complaints.escalation@rakbank.ae with existing complaint reference number or escalate externally to SANADAK by calling 800-SANADAK (800-7262325), downloading their application or visiting https://sanadak.gov.ae/en.

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