You can send money online from your account or your credit card (where applicable) through www.rakbank.ae or via the RAKBANK App, which you can download from the App/Play Store.

To send, all that you need is to follow these simple steps:

1. Register or log in to Digital Banking web or App
2. Add Beneficiary → Select Country → Pay-out Type followed by the mandatory information required to be filled
3. Click on Send Money → Send Internationally → Select Beneficiary and Proceed

Additionally, you may easily send money by following this step-by-step guide

You can send money to any of 179 countries and choose how it will be paid-out to your receiver – through Cash Pickup, credit to Account, or credit to E-Wallet.

All ‘Cash pickup’ transactions can be received instantly. The same goes for ‘credit to Account’ and ‘E-Wallet transfers’ to major countries.

For the remaining countries, the transfer may be received by your beneficiary either on the same day or the next day, depending on the bank processing and cut-off timings.

The minimum amount that you can send is AED100, while the maximum amount is determined by the type of account/credit card you hold with the Bank. Additionally, there could also be limits specific to certain destinations that may apply.

You may easily add a beneficiary by following this step-by-step guide.

To view transfer fees and charges, kindly refer to our Fees Catalogue.

Easily view your transaction status by following these simple steps:

Step 1: Log in to Digital Banking via the web or the RAKBANK App
Step 2: Go to history and select “Send Money”
Step 3: Locate the transfer using the reference ID/beneficiary and view the status

Should you need further assistance or need clarifications, kindly reach out to our Customer Support Team.

Transactions that are already processed cannot be cancelled. However, we can request a recall, which is subject to the beneficiary bank’s approval/consent.

For assistance in making a cancellation request, you may either visit one of our branches, contact our Customer Support Team, or go to our website for a live chat.

To view our fees and charges, kindly refer to our Service and Price Guide.

For refund requests and/or reversals, kindly note that due to exchange rate fluctuations, there may be a difference between the amount transferred and the amount that will be refunded to your account. This means the amount you’ll receive may be lower than the amount you originally sent.

Yes, this will be sent to your registered email address. Alternatively, you can also log in to Digital Banking (web or via the RAKBANK App) to check all you transfer details.

Once you are logged in, click “Send Money” → “Send Internationally” → History Tab

The Money Tracking Control Number (MTCN) is a unique code assigned to your transfer. For Cash Pick-ups, you will need to share the MTCN with your beneficiary.

You may view your MTCN on the receipt that you receive upon making a transfer transaction.

No additional credit card charges will be applied up to the retail remittance limit against each card category. Only the regular transfer fee will be charged.