Complaints

We understand that sometimes things can go wrong, but we are committed to addressing any concerns you may have promptly.

Our Complaints Handling team is available to assist you with any issues you may encounter as smoothly as possible.

At RAKBANK, we also understand that sometimes you may wish to voice your concerns or log a complaint anonymously, and we want to assure you that this process is treated with the highest level of confidentiality and sensitivity.

All your complaints, and in particular, your anonymous complaints will be: Safe, Confidential, & Heard.

- Utmost Confidentiality: When you choose to submit a complaint anonymously, your identity is completely protected. Our system is designed to keep your information private, ensuring that you can speak freely without the worry of exposure.

- Sensitive Handling: Every complaint we receive is handled with great care. We recognize the importance of every issue raised and address each one with the seriousness it deserves, while maintaining your anonymity.

- Follow up and Action: While maintaining your anonymity, we ensure that every complaint is thoroughly investigated and appropriate actions are taken. We are committed to not just listening but also making meaningful changes based on your feedback.

Your voice is essential in helping us maintain the highest standards. Please feel confident in using our anonymous complaint system, knowing that your concerns will be heard and addressed with the utmost care and confidentiality.